Daraz Helpline Number and Customer Care Guide
Need help with a late parcel, a missing item or a refund? The Daraz helpline puts you through to customer care. If Daraz Express (DEX) is delivering your parcel, the same helpline handles Daraz Express delivery problems too.
Independent Third-Party Directory: DarazTracking.pk is an independent website. We are not part of, approved by or linked to Daraz Pakistan or Alibaba Group. To sort out an order problem or claim a refund, contact Daraz using the official contacts below.
021-111-132729
Check the Daraz Help Center for hours on public holidays and during big sales. Normal call rates apply.
Daraz Live Chat and Help Center
Available in the Daraz app and on the Daraz website’s Help Center. A virtual assistant answers at any time, and real people help during support hours.
How to Chat With Daraz in the App
For order and refund problems, chat is often quicker than waiting on the phone. The exact menu names can change, but it usually works like this:
Open Account
Open the Daraz app and tap “Account”.
Tap Help Center
Find the help or customer support section and open the Help Center or chat.
Select Your Order
Choose the order that is late, faulty or has a tracking problem.
Connect with Agent
If the virtual assistant cannot help, ask to speak to a person.
What to Have Ready Before You Contact Daraz
These details will make your call or chat quicker:
- Daraz Order NumberYour Daraz order number, from your order confirmation.
- Parcel Tracking Code (CN)The courier tracking number shown under “Track Package” in your order details.
- Registered Phone & EmailThe phone number or email on your Daraz account.
- Delivery Address DetailsYour full address, a nearby landmark and another phone number if you have one.
Should You Contact Daraz or the Courier?
Contact Daraz for:
- Cancelling an order, or an item the seller has not sent.
- Missing, damaged or fake items.
- Starting a return within 14 days of delivery.
- COD refunds paid into your Daraz Wallet.
- A parcel marked “Delivered” that you never got.
Contact the courier for:
- Where the rider is, when the parcel is out for delivery today.
- Asking for a different delivery time or to collect from a branch.
- Giving directions if the rider cannot find your house.
- A missed delivery earlier today.
Daraz Returns and Refunds: The Basics
If you are calling about an order you are not happy with, keep these rules in mind:
14-Day Return Window
Daraz gives you 14 days from delivery to return eligible items. Send your return request in the Daraz app before the 14 days are up.
COD refunds go to your Daraz Wallet
For cash on delivery orders, approved refunds go into your Daraz Wallet once the returned item passes the warehouse quality check.
Daraz Helpline Questions
What is the Daraz helpline number in Pakistan?
The Daraz Pakistan helpline is 021-111-132729. Call it to speak to customer care about cancellations, delivery problems, seller complaints or refunds.
When is Daraz phone support open?
Phone support is open Monday to Saturday, 10:00 AM to 6:00 PM (Pakistan time). Hours may change on public holidays and during big sales, so check the Daraz Help Center for updates.
Can I get help from Daraz at any time?
Yes. The virtual assistant in the Daraz app and website Help Center answers common questions at any time. Real people are available on chat during support hours.
Can Daraz track my order over the phone without the tracking number?
Daraz agents can find your orders with your account phone number, email or Daraz order number. But to track the parcel with a courier, you need its tracking number.