Daraz Return Tracking — Complete Return & Refund Policy Guide
Quick Answer
Daraz offers a 14-day return window for eligible items, counted from the delivery date. Start the return in the Daraz app or on the website. After you submit the return form, you get a return tracking number, which is different from the original delivery tracking number. Once the item passes the quality check, refunds for cash on delivery (COD) orders go to your Daraz Wallet.
How the Daraz 14-Day Return Window Works
You can return eligible Daraz items. After you submit your return form online, Daraz gives you a return tracking number, so you can follow the parcel as it goes back.
Under official Daraz policy:
- 14-day return window: You have 14 days from the delivery date to start a return in the Daraz app or on the website. After 14 days, you may no longer be able to start a return.
- Condition: We could not confirm Daraz’s exact condition rules. Keep the original packing, tags, manuals, accessories and any free gifts, and check the item’s return conditions in the app.
Step by Step: How to Start a Daraz Return
Start the Return
Go to My Orders in the Daraz app, open the delivered order and choose Return.
Choose a Reason
Choose the reason, such as faulty, wrong size or missing parts, and add clear photos if asked.
Choose How to Send It
Choose how to send the item back, using the options shown in the app for your area.
Get a Return Tracking Number
After you submit the return form, you get a return tracking number. This is different from your original tracking number.
How to Track Your Return
Once you hand over the return, it travels back to Daraz:
- If you drop it off, ask for a receipt with your return tracking number.
- Check the progress of your return in the Daraz app, in your returns list.
- You can also enter your return tracking number in our search box above to follow it.
Quality Check and COD Refunds
Here is what happens when your return reaches Daraz:
1. Checking the Item
Daraz checks the returned item (the quality check) to confirm the problem you reported, such as a fault or damage.
2. Refunds to Daraz Wallet for COD Orders
For orders paid by cash on delivery, approved refunds go to your Daraz Walletafter the quality check. You can use your wallet balance to buy other items. Ask Daraz about any options to move the money to a bank account.
3. Card and Online Payment Refunds
If you paid by card or another online method, ask Daraz how the refund is paid back to you.
Need Help With a Return or Refund?
If your return has reached Daraz but the quality check has not moved on, or you have questions about your Daraz Wallet refund, contact Daraz customer support on 021-111-132729 (Monday to Saturday, 10:00 AM – 6:00 PM) or use live chat in the app’s Help Center.
Ready to Check Your Shipment?
Paste your Daraz tracking number into our tracker to check it, with no sign-up.