Daraz Tracking – Track Daraz Order & Parcel Online

No. Daraz parcels are tracked with the tracking number shown in the Daraz app under My Orders, not with a phone number or name. Open the order, copy the tracking number and paste it into our tracker. If there is no number yet, the seller may not have sent the order. Daraz customer service is listed on our helpline page.

Copy the tracking number from your order in the Daraz app, paste it into the box above and tap “Track Parcel”. You will see each scan, from the sorting hubs to the rider. You do not need a password, an account or an app.

No. The Daraz order number is for your purchase and billing. Couriers cannot find parcels with it. You need the courier tracking number, which is given after the seller packs and sends your parcel. Find it in the Daraz app under “My Orders”, in your order details.

Yes. Daraz has a public tracking page at daraz.pk/track-orders-online/, where you can paste your tracking number without logging in. You can track there or use our independent tracker above.

Daraz delivers many orders with its own service, Daraz Express (DEX). Where Daraz Express does not handle an order, it uses partner couriers such as TCS and LCS (Leopards). Your order details show which courier has your parcel and its tracking number.

You can paste any courier tracking number from your Daraz order into our search box. Our tracker covers Daraz Express and several partner couriers. If your order says “Shipped with” a courier we do not cover, use that courier’s own tracking page.

Open the Daraz app, go to “Account” then “My Orders”, tap your order and open the package details. Look for the line that names the courier, next to the tracking number. You can copy that number into our tracking box.

It means your parcel has reached the delivery office in your city and a rider has it for delivery today. Keep your phone on so the rider can reach you, and have the exact cash ready if it is a cash on delivery (COD) order.

When a seller makes a shipping label, the tracking number exists before the courier has the parcel. Scans only start once the courier collects the parcel and scans it at a sorting hub. Between cities, tracking stays quiet until the parcel is scanned at the next hub.

It depends on where the seller is, where you live and how the order is sent. Daraz shows an estimated delivery date for each order in the app. Big cities usually get parcels sooner than small towns. Big sales such as 11.11 and 12.12 can add delays.

Usually not. The rider normally collects the full payment before you open the parcel. If the item is damaged or wrong after you open it, you can start a return in the Daraz app within 14 days of delivery.

First, ask family, household staff, the building guard or neighbours if they took it for you. If you still cannot find it, open “My Orders” in the Daraz app and contact Daraz customer support as soon as you can, so they can check with the courier.

When you submit a return in the Daraz app, you get a separate return tracking number. You can follow it on our tracker until it reaches the Daraz warehouse. Refunds are shown in your Daraz account. For COD orders, approved refunds go into your Daraz Wallet.

Call the Daraz helpline on 021-111-132729. Phone support is open Monday to Saturday, 10:00 AM to 6:00 PM. You can also use the virtual assistant in the Daraz app Help Center at any time, and chat with a person during support hours.

If the rider cannot reach you or nobody is home, the status changes to something like “Delivery Pending” or “Rescheduled”. The courier usually tries again before sending the parcel back to the seller. Leave your phone switched on so the rider can get through to you.

No. DarazTracking.pk is an independent tracking site and buyer’s guide. It is not owned, run or approved by Daraz, Daraz Express or Alibaba Group. We use their names only to explain how to track parcels.