Daraz Express Tracking (DEX) — In-House Logistics Guide
Quick Answer
Daraz Express (DEX) is Daraz Pakistan's own delivery service. It sorts parcels, moves them between cities and delivers them to customers. You can track DEX parcels in the Daraz app, on Daraz's public tracker (daraz.pk/track-orders-online/) or in our search box above.
What Is Daraz Express (DEX)?
Daraz Express (DEX) is the delivery service Daraz uses for many of its own marketplace orders. When you track a DEX parcel, you see scans from each step as it moves from the seller to your door.
Not every Daraz order goes with DEX. Some go with partner couriers such as TCS or LCS. Whichever courier has your parcel, you can follow it with its tracking number, not your order number.
How Daraz Express (DEX) Moves Your Parcel
From the moment you place your order until it reaches you, a DEX parcel usually goes through these steps:
From the Seller
The seller puts a DEX label with a barcode on the parcel. DEX then collects it or the seller drops it off.
Hub Sorting
The parcel is sorted at a DEX hub and grouped with others going to the same city.
Between Cities
Parcels travel between cities by road. While the truck is on the way, tracking shows “In Transit” with no new scans until the parcel reaches the next city.
Delivery to Your Door
At your local delivery office, the parcel is given to a rider, and tracking changes to “Out for Delivery”.
DEX Tracking Number Patterns
Daraz does not publish an official format for DEX tracking numbers. From what we have seen:
- Many DEX parcels have a PK-DEX prefix followed by numbers (such as
PK-DEX014323794). - Some parcels may use other formats, so always check the tracking number shown in your order.
- To check which courier has your parcel, open the Daraz app and go to My Orders, choose your order and open its details to see whether DEX or a partner courier is delivering it.
When Does Daraz Use Partner Couriers Instead of DEX?
Daraz delivers many orders with DEX, but for orders DEX does not handle directly, it uses partner couriers such as TCS and LCS:
- Coverage: We could not confirm which areas DEX covers. If your parcel shows a partner courier, it may be going to an area DEX does not serve directly.
- Big sales: We could not confirm how Daraz shares parcels during big sales. At busy times, you may see a partner courier on your order.
Help With DEX Deliveries
We could not find a separate public phone line for DEX. For delivery questions, address changes or complaints about a DEX delivery, contact Daraz customer support on 021-111-132729 (Mon–Sat, 10:00 AM – 6:00 PM).
Ready to Check Your Shipment?
Paste your Daraz tracking number into our tracker to check it, with no sign-up.